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Delivery Terms

Delivery Terms

Orders will be dispatched within 48 hours of receiving the order.

We aim to deliver to Mainland UK within 3-5 working days & Worldwide within 7-14 days.

Our aim is to keep the delivery charges to a minimum our current policy for postage is as follows:

Postage costs, depend on the product purchased and the country of delivery. A combined postage fee operates.

Please Note: Delivery Charges may change without prior warning.

Returns Policy

Returns Policy

We want you to be pleased with our products, so if you are unhappy with, then you have the right to cancel your order/replacement, without any reason and any time within seven working days (from the day you have received the goods).

Please write an email to explaining the reason you would like to return your items.


The date, you have received your order.

The reason why you would like to return the product/s

Let us know if you would like a refund or replacement.

You are liable to pay return postage of the original order and you have to pay price differences and extra postage charge for the replacement of the product.

We will send you confirmation of your cancellation by email. You will then have 10 days to return your order to us.

Take extra care:

Must send the original packaging

Package your return up securely.

Take reasonable care of the goods and not use them.

Send your return to us as soon as you can after you receive an order cancellation email from us.

Please use a recorded or secure delivery method to return your order to us. You are responsible for the return postage cost (unless we delivered the item to you by mistake or it is damaged).

Refunds and exchanges may only be processed when the returned item has been received by us. We recommend that proof of dispatch is obtained in case of loss in transit.

Must follow to process Refund:

Returned items must be received in their original packaging and in perfect condition. This means if merchandise was originally in seal packaging, it’s expected to be returned in the same way. Unsealed/used items are not resalable, and therefore, not accepted for refunds if returned. No refunds will be offered for orders past 14 days from date of purchase.

All merchandise returned that is opened or not in original packaging will be discarded. No refunds or exchanges will be issued for such merchandise.

Privacy Policy

Privacy Policy

Susan’s Crystal’s is committed to protecting your privacy.

We use the information we collect from you to process orders and to inform you about our future plans, developments and new products.

When you order from our website, we need to know your information as follows:


Contact information including email address, daytime contact number

Dispatch address.

Other information relevant to order.

This allows us to process and fulfil your orders and to notify you of your order status.

We use your shopping history to help us advise you about our new products that might interest you.

We may also use the information we collect to occasionally notify you about important functionality changes to the web site and Special Offers we think you’ll find of interest.

If you would rather not receive this information, please unsubscribe from the mail-out.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access, as required by the UK Data Protection Acts of 1984 and 1998.

Any changes to our Privacy Policy will be notified on this page.

Customer Service

Customer Service

At Susan’s Crystals, our goal is to offer an excellent service meeting the uppermost possible standards.

We aim to dispatch your goods the same working days of receipt of your order, if ordered before 3:00pm. Goods may be sent by either standard (royal mail 2nd Class post) or Royal Mail Tracked.

If you are not satisfied with your order, then you may return the item within 7 days (at your cost) back to us for a full refund. Once received you will be refund via PayPal.

You can pay using your PayPal account or debit or credit cards through the PayPal system.

If you have any questions or queries, you can email or use the contact form on the contact page of the website.

If you would prefer to speak to someone you can call Keith Bond on 07828 208728 (Monday to Saturday, 10:00am – 5.00pm)

We will respond to emails within 24 hours.

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