Booking Terms & Conditions
Private Bookings Term’s & Condition’s
As bookings are often made more than 12 months in advance, you will be required to confirm your attendance for your appointment a minimum of 7 days prior to your booking date.
Susan’s PA will either contact you by text or email asking you to confirm your attendance.
Whenever possible we try to obtain an email and mobile number to be able to contact you.
It is therefore important to inform us of any changes to email or mobile numbers. It is important we can contact you before your appointment date.
If you have not confirmed within 7 days of the appointment date, your appointment may be offered to someone on the cancellation list. We will notify you if we cancel your appointment on the email address or mobile number, we have for you.
Should you need to move your appointment date/time please contact Keith, Susan’s PA at where will try to swap your booking or offer the next cancellation slot after your booking date.
If Susan for any reason must cancel your appointment, we will try and re-schedule it as close to your booking date as possible.
If you would like to be added to the cancellation list, please let us know. We may be able to offer an earlier date.
Susan offers individual & shared (4 maximum) face to face readings. It is important to specify at the time of booking how many people the booking is for, as it may not be possible to add extra’s after the booking has been made.
When booking for groups of 2, 3 or 4 people, this will be a shared reading with all parties in the room together. If you wish to have separate readings privately, you must book individual sessions.
Payment is to be made on the day; to see the prices click here
Telephone Booking Terms & Conditions
A 30-minute reading must be paid for at the time of the booking using PayPal, debit or credit card through the PayPal system.
When you have registered and booked you will receive a confirmation email and a reminder 3 days before your appointment. My contact details will be on the email.
48 hours’ notice of cancellation is required to receive a refund or future booking. Details on how to cancel will be in your confirmation.
You must ring at the time of your appointment, contact details will be emailed when making a booking. All times are UK, it is your responsibility to phone at the correct time. If you require with your time zone conversion please contact Susan’s PA on stating the location you will be calling from.
No refunds will be given if you fail to cancel within 48 hours or to ring at your appointment time.
To get the best value from the reading, it is recommended for you to have your questions ready and to ask for the person you wish to speak to at the beginning of the appointment.
Readings will be recorded and emailed only, within 48 Hours.
You must be 18 Years of age to book and undertake a reading.
The readings that I provide are for guidance only. What you decide to do with the information that I give you, including any actions you take, is down to your own personal responsibility and choice. All readings and questions answered should at no time be regarded as legal, medical, financial, psychological or business fact and are subject to your own interpretation and judgment. For legal reasons, I must advise you that the readings are for entertainment purposes only. My services are not a substitute for professional services, and it is advised that you should seek advice from the relevant qualified expert. You must be over 18 years of age.
No third party will have access to your data, this data will only be used to confirm and remind the client of their booking and from time to time notify you of my services relevant to the client. If you do not wish to receive and further details regarding services, please email and request to be deleted.
You may be asked to give feedback on the service you received, this will be in form of a follow up email and is completely optional. The review may be displayed on my website.