As bookings are often made more than 12 months in advance, you will be required to confirm your attendance for your appointment within 5-10 days prior to your booking date.
Susan’s PA will either contact you by text or email asking you to confirm your attendance. Whenever possible we try to obtain an email and mobile number to be able to contact you.
It is therefore important to inform us of any changes to email or mobile numbers. It is important we can contact you before your appointment date.
If you have not confirmed within 3 days of the appointment date, your appointment may be offered to someone on the cancellation list. We will notify you if we cancel your appointment on the email address or mobile number.
Should you need to move your appointment date/time please contact Keith, Susan’s PA at email@example.com where will try to swap your booking or offer the next cancellation slot after your booking date.
If Susan for any reason must cancel your appointment we will try and re-schedule it as close to your booking date as possible.
If you would like to be added to the cancellation list, please let us know. We may be able to offer an earlier date.